Effective 14 October 2026
Client Terms of Engagement
These terms explain the service, booking, payment and cancellation arrangements for IMG Snagging & Property Inspections. The full terms document is supplied with the booking confirmation and is available to download below.
At a glance
The service is a visual, non-invasive new-build snagging inspection. It is not a structural survey, valuation, building-regulations check, warranty inspection or specialist test. Findings reflect what was visible and reasonably accessible at the time of the visit.
An inspection request is not a confirmed appointment. We check availability, scope, access requirements and the fee first. The appointment is held once the agreed fee has been paid and confirmation has been issued in writing.
Current standard fees
| Property size | Total booking fee |
|---|---|
| 1–2 bedrooms | £349 |
| 3 bedrooms | £399 |
| 4 bedrooms | £459 |
| 5+ bedrooms | £529 |
Properties with an unusual layout, multiple dwellings or a location outside the normal service area are quoted in writing before payment. Pre-handover reviews and reinspections are agreed individually.
Payment, cancellation and access
The full agreed inspection fee is payable through a secure Stripe-hosted payment link after the booking details are confirmed. Card details are handled by Stripe, not IMG Snagging & Property Inspections.
With at least one clear working day’s notice, the normal arrangement is a full refund where no part of the service has begun. With less notice, a £100 late-cancellation charge may apply. If we attend but safe and adequate access is not available, a £150 no-access visit charge may apply. These arrangements do not override statutory consumer rights.
Where a distance contract gives a client a 14-day cancellation right, it remains in place unless the applicable legal conditions for early performance and loss of that right have been met. Full details, including the early-start acknowledgement, are in the PDF.
Questions or complaints
Please contact info@imgsnagging.co.uk in writing with the booking reference, property address and details of your question or concern. The written booking confirmation includes the business correspondence and telephone contact details.